Privacy Policy

1. Information We Collect

We may collect and process the following categories of personal information:

• Personal Information: Including your full name, email address, phone number, nationality, date of birth, and details provided through membership applications, bookings, or consultations.
  
  

• Transactional Data: Information related to services you engage in through OPAL, such as jet charters, vehicle sourcing, property acquisition, or lifestyle concierge arrangements.
  
  

• Technical Data: This includes your IP address, device type, browser version, time zone setting, browser plug-in types and versions, operating system, and platform. We may also collect information about how you use our site via cookies and analytics tools.

2. How We Use Your Information

We use the data we collect to deliver and improve our services. Specifically, we may use your information to:

• Process and respond to membership applications and client inquiries.

• Fulfil service requests, bookings, and transactions related to lifestyle and asset management.

• Provide a tailored experience based on your usage and preferences.

• Communicate updates, confirmations, and important service information.

• Maintain internal records and operational efficiency.

• Conduct due diligence in line with anti-money laundering (AML) and know-your-customer (KYC) standards.

• Analyse performance, detect fraud, and protect our systems and clients.

3. Data Sharing

Your data is handled with strict confidentiality. However, we may share it in the following circumstances:

• Service Providers: With trusted partners who support the delivery of OPAL services such as private aviation operators, real estate agents, security providers, and chauffeurs. These providers are bound by confidentiality agreements.

• Legal Compliance: When legally required, we may share information with regulatory bodies or law enforcement.

• Professional Advisors: Such as lawyers, auditors, or consultants, when necessary for business operations or legal obligations.
  
  

We do not sell or rent your personal data under any circumstances.

4. Data Retention

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Using secure server environments.

• Implementing encryption technologies (such as SSL/TLS) to protect sensitive information transmitted online.

• Restricting access to your personal information to authorized personnel who need to know the information to perform their job duties.  

  
  

  We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting obligations. After this period, data is securely deleted or anonymised.

  
  

  However, please remember that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.  

5. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Rectify any inaccuracies in your information.

• Request Deletion of your data, where legally permissible.

• Object to the use of your data for certain purposes, including direct marketing.

• Withdraw Consent at any time if data processing is based on your consent.

To exercise these rights, please contact us at request@flyopal.com.

6. Security Measures

We implement appropriate security measures to protect your personal information, including:

• Data encryption

• Firewalled servers and secure hosting environments

• Limited access controls within our organisation

• Regular system audits and penetration testing
  
  

Despite these efforts, no digital transmission method is 100% secure. We encourage you to use strong passwords and avoid sharing your login credentials.

7. Cookies

FlyOPAL.com uses cookies to provide functionality and enhance user experience. Cookies help us:

• Understand how users navigate the site

• Save user preferences for future visits

• Analyse site performance via tools such as Google Analytics

You may manage or disable cookies via your browser settings, although some features of the website may be limited.

8. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact our compliance team:

Email: request@flyopal.com
Address: OPAL International Ltd, 45 Albemarle Street, Mayfair, London, W1S 4JL

We aim to respond to all legitimate requests within 30 days.