Common Questions
Frequently asked questions
Access
Is OPAL available internationally?
Is OPAL available internationally?
Can businesses use OPAL?
Can businesses use OPAL?
Is OPAL a marketplace?
Is OPAL a marketplace?
Payments
How are payments handled?
How are payments handled?
Which payment methods are supported?
Which payment methods are supported?
Are deposits required?
Are deposits required?
Are payments refundable?
Are payments refundable?
Can pricing change before confirmation?
Can pricing change before confirmation?
Operational Transparency
How are products and services sourced?
How are products and services sourced?
Are watches and handbags authenticated?
Are watches and handbags authenticated?
Is OPAL affiliated with luxury brands?
Is OPAL affiliated with luxury brands?
Can products be inspected before purchase?
Can products be inspected before purchase?
When are aviation operator details disclosed?
When are aviation operator details disclosed?
Why are certain operational details shared later in the process?
Why are certain operational details shared later in the process?
How are event tickets and hospitality packages delivered?
How are event tickets and hospitality packages delivered?
Are all services fulfilled directly by OPAL?
Are all services fulfilled directly by OPAL?
Does OPAL guarantee availability?
Does OPAL guarantee availability?
OPAL Partners
What are OPAL Partners?
What are OPAL Partners?
Platform Security
Is my information secure?
Is my information secure?
Does OPAL support account security features?
Does OPAL support account security features?
Is the OPAL App publicly available?
Is the OPAL App publicly available?