Your Privacy

At OPAL Travel ("we," "us," "our"), we are committed to safeguarding the privacy of our clients, brokers, and employees. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our website (flyopal.com) and services, you agree to the terms of this Privacy Policy.

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1. Scope of This Policy

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This Privacy Policy applies to:

• OPAL Clients: Individuals and entities engaging with OPAL for luxury travel and lifestyle management services.

• Clients Brought to OPAL by Brokers: Clients referred by OPAL Brokers.

• OPAL Brokers: Independent contractors or affiliates acting as brokers for OPAL.

• OPAL Employees: Individuals employed by OPAL Travel.

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2. Information We Collect

2.1. Personal Information

We may collect the following personal information:

• For Clients: Name, contact details, billing information, travel preferences, identification documents, and other details necessary to provide our services.

• For Brokers: Name, contact details, professional credentials, commission details, and contractual agreements.

• For Employees: Name, contact details, employment history, bank details, and government-issued identification.

2.2. Automatically Collected Information

When you visit our website or use our services, we may collect:

• Device information (IP address, browser type, and operating system).

• Usage data (pages visited, time spent on the website, and interaction with features).

2.3. Special Categories of Data

In some cases, we may collect sensitive information, such as passport details or medical information, to facilitate specific travel arrangements.

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3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide luxury travel and lifestyle management services.

• Client Management: To communicate with clients and manage bookings.

• Broker Management: To facilitate broker commissions, manage referrals, and ensure compliance.

• Employee Administration: To manage payroll, benefits, and employment records.

• Legal Compliance: To comply with legal and regulatory obligations.

• Marketing: To inform you about services, offers, and updates (with your consent).

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4. How We Share Your Information

We may share your information with:

• Service Providers: Trusted partners who assist in delivering our services, such as airlines, hotels, and transportation providers.

• OPAL Brokers: For client-related inquiries and service facilitation.

• Legal Authorities: When required by law or to protect our legal rights.

• Employees: On a need-to-know basis to perform their duties.

• Third-Party Platforms: For payment processing, marketing, or analytics (with your consent).

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We do not sell your personal information to third parties.

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5. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy.

• Comply with legal and regulatory requirements.

• Resolve disputes and enforce agreements.

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6. Data Security

We implement robust security measures to protect your data, including encryption, firewalls, and secure servers. While we strive to safeguard your information, no system is entirely foolproof. Please notify us immediately if you suspect any unauthorized access to your data.

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7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information.

• Correct inaccurate or incomplete data.

• Request data deletion.

• Restrict or object to data processing.

• Withdraw consent for data use.

• Lodge a complaint with a data protection authority.

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To exercise your rights, please contact us at dan@flyopal.com

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8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing any information.

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9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us to have it removed.

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10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

OPAL Travel
Email: dan@flyopal.com
Phone: (+44 7899 502761)
Address: 45 Albemarle, Mayfair, London, W1S 4JL

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By engaging with OPAL Travel, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.